Status Disclosure

How will we use your information?

We are a credit broker and not a lender. Funders finance products may have different interest rates and charges. We are not an independent financial advisor: we will provide details of products available from lenders that we work with, but no advice or recommendation will be made.  You must decide whether the financial product is right for you.  We do not charge you a fee for our services.  Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow).  The lenders we work with could pay commission at different rates.  However, the amount of commission that we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement.

We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies.  Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly.  The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity.  If fraud is detected you could be refused certain services, finance or employment.

What can you do if you wish to complain about our services or contact us?

If you wish to make a complaint, please contact us:

·         By writing to us at: Complaints Manager, Broadley Garage, Nazeing Common, Bumbles Green, Nazeing, Essex, EN9 2SH;

·         By emailing:  broadleygarage@gmail.com;

·         By telephoning:  01279 956556;

·         If after making a complaint to us you are still unhappy and fell that the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (FOS) at www.financial-ombudsman.org.uk.  Please note that the FOS may not be able to deal with complaints from business customers.

If you require further information, please contact us by telephoning the above number or emailing us at broadleygarage@gmail.com addressing your correspondence to the Complaints Manager.

Broadley Garage is authorised and regulated by the Financial Conduct Authority – FRN 921008.